Strategic Plan

Strategic Themes

• Business process automation

  STRATEGIES	PROGRESS
  Focus computers on things computers do well and humans on things humans do well
  Ensure digital fluency to provide creative, equitable, and innovative engagements, including training, support, documentation, and AI-driven solutions

• Enhance user experiences

  STRATEGIES	PROGRESS
  Create cohesive paths for user engagement across the enterprise platform of services and interfaces
  Build relationships, increase engagement, collaboration, perception, of technology initiatives and support

• Be secure, protect assets & privacy

  STRATEGIES	PROGRESS
  Identify the highest compliance risks to UCR and make them the priority for controls, policies, and procedures related to cyber security and data privacy
  Infuse an understanding and use of the UC privacy values and principles across the campus community through the technology and services that ITS manages
  Zero Trust Security (ZTS) verification for all focused on users, assets, and resources

• Data drives business

  STRATEGIES	PROGRESS
  Establish effective campus data governance that builds trust in the data being provided to answer important questions
  Create platforms that ensure faculty, staff, and students have access to all the data they need in a secure manner
  Build a data management program that ensures data is high quality, accurate, and up to date

• Sustainable operations at scale

  STRATEGIES	PROGRESS
  Operational excellence, platform alignment, and reduction of complexity throughout business and functional operations (e.g., automation)
  Deploy infrastructure in a way that enables ITS staff to quickly meet the strategic needs of the campus
  Deploy new services that have a minimal environmental impact

• Research at cloud scale

  STRATEGIES	PROGRESS
  Build, deploy, and support research computing in cloud and hybrid constructs that supports the research endeavors of UCR