Strategic Plan

Strategic Themes

• Business process automation

  STRATEGIES	PROGRESS
  Focus computers on things computers do well and humans on things humans do well
  Ensure digital fluency to provide creative, equitable, and innovative engagements, including training, support, documentation, and AI-driven solutions	Onboarded Student Health Services  Deployed Gemini for all UCR Google accounts

• Enhance user experiences

  STRATEGIES	PROGRESS
  Create cohesive paths for user engagement across the enterprise platform of services and interfaces	Vertex AI available to all researchers with over 160 AI models (e.g., Claude, Llama, Gemini)
  Build relationships, increase engagement, collaboration, perception, of technology initiatives and support	Deployed the UC Wide residency determination project with AI

• Be secure, protect assets & privacy

  STRATEGIES	PROGRESS
  Identify the highest compliance risks to UCR and make them the priority for controls, policies, and procedures related to cyber security and data privacy	Developed and implemented a risk registry.
  Infuse an understanding and use of the UC privacy values and principles across the campus community through the technology and services that ITS manages
  Zero Trust Security (ZTS) verification for all focused on users, assets, and resources	Major upgrade to both the Single Sign On (SSO) and Multi Factor Authentication (MFA/Duo)  Implemented Social Login and UCR Guest Login Service

• Data drives business

  STRATEGIES	PROGRESS
  Establish effective campus data governance that builds trust in the data being provided to answer important questions
  Create platforms that ensure faculty, staff, and students have access to all the data they need in a secure manner	Four additional sources of truth to Looker and launched updated financial reporting
  Build a data management program that ensures data is high quality, accurate, and up to date

• Sustainable operations at scale

  STRATEGIES	PROGRESS
  Operational excellence, platform alignment, and reduction of complexity throughout business and functional operations (e.g., automation)	Migration to Google Cloud
  Deploy infrastructure in a way that enables ITS staff to quickly meet the strategic needs of the campus
  Deploy new services that have a minimal environmental impact

• Research at cloud scale

  STRATEGIES	PROGRESS
  Build, deploy, and support research computing in cloud and hybrid constructs that supports the research endeavors of UCR	90+ faculty are making use of Google Cloud for research