Strategic Plan

Strategic Themes

• Business process automation

  STRATEGIES	PROGRESS
  Focus computers on things computers do well and humans on things humans do well	Successful integration of the School of Business, School of Public Policy and Student Health Services into the ITS Managed Desktop Service
  Ensure digital fluency to provide creative, equitable, and innovative engagements, including training, support, documentation, and AI-driven solutions	To date ITS staff have completed 506 Google Cloud training courses along with 1843 labs.

• Enhance user experiences

  STRATEGIES	PROGRESS
  Create cohesive paths for user engagement across the enterprise platform of services and interfaces	10% of IT services identified in initial assessment have been migrated to Google Cloud as part of Impact23
  Build relationships, increase engagement, collaboration, perception, of technology initiatives and support	Data Catalogs have been created and published in Looker for Finance, Payroll Distributions, Banner Student Receivables, and Student Success. Looker has been deployed for financial data sets related to Impact23, continuing partner with BFS on enhancements. Began Phase 2 of the Student Success Dashboards project with additional improvements to data quality.

• Be secure, protect assets & privacy

  STRATEGIES	PROGRESS
  Identify the highest compliance risks to UCR and make them the priority for controls, policies, and procedures related to cyber security and data privacy	Increased cover of agents vs IP scan. We have 40% adoption across campus and have started pilot efforts in the academic units.
  Infuse an understanding and use of the UC privacy values and principles across the campus community through the technology and services that ITS manages	We expanded our self phishing campaign to include all of campus. 2024 has seen a decrease in falling for the phishing by 43%. 2024 has seen an increase on reporting through PhishAlarm by about 20% from this time last year. Training compliance is ~86%.
  Zero Trust Security (ZTS) verification for all focused on users, assets, and resources	Secure Device Service is new but we already have around 30% coverage.

• Data drives business

  STRATEGIES	PROGRESS
  Establish effective campus data governance that builds trust in the data being provided to answer important questions	Finance, Payroll Distributions, Banner Student Receivables, and Student Success data sets have been published within Looker.
  Create platforms that ensure faculty, staff, and students have access to all the data they need in a secure manner	558 Total Looker Users, 181.2 Users Active/Week
  Build a data management program that ensures data is high quality, accurate, and up to date	Accelerated the implementation of TriNetX for medical researchers.

• Sustainable operations at scale

  STRATEGIES	PROGRESS
  Operational excellence, platform alignment, and reduction of complexity throughout business and functional operations (e.g., automation)	Approximately 11% of the infrastructure is now automated.
  Deploy infrastructure in a way that enables ITS staff to quickly meet the strategic needs of the campus	632 virtual machines from campus data center converted to containers in the cloud resulting in improved agility of ITS and improved environmental impact.
  Deploy new services that have a minimal environmental impact	ITS has reduced carbon emissions within GCP an average of about 8% a month in the last quarter due to continued efficiencies and shifting of workloads to more environmentally friendly regions.

• Research at cloud scale

  STRATEGIES	PROGRESS
  Build, deploy, and support research computing in cloud and hybrid constructs that supports the research endeavors of UCR	90+ faculty are making use of Google Cloud for research